Order fulfillment is typically the last chance an organization has to make a positive impression on the customer. Product design, marketing and customer service can all be diminished in the eyes of the customer if they do not receive a perfect order. In today’s dynamic business environment, order fulfillment designs must be agile and capable of adapting to rapid and frequent changes in demand to ensure a seamless customer experience.
Every organization is unique in their business requirements, strategies and customers. The best solutions come from the analysis of historical data, modeling of future growth and requirements, application of experience and new technology, engineering of the layouts and flows and finally the finance of building the business case. From the replenishment of pick faces through value-added services, packing and shipping, Tompkins’ methodology and approach fulfills our promise of “automation results you can count on.” Characterizations of our order fulfillment designs include: