Leading companies today have replaced that with “a new line of thinking that is very collaborative,” adds Daniel Sears, senior consultant at Tompkins International.
As it turns out, labor management is not just about performance metrics.
“Another aspect here is putting people in the right jobs at a DC,” says Sears of Tompkins. “What is best for them—picking, decasing, packing—you name it. What we’re really after here is how does a DC make the best use of that person’s abilities, and labor management can provide a baseline to make those decisions. It’s all about flexibility,” he adds.
And, he doesn’t stop within one set of four walls. Sears sees labor management as a collaborative tool that can help an organization determine where to move people between DCs and even stores fulfilling e-commerce orders.