Massive shifts in consumer expectations and e-commerce acceleration signal a new direction and new challenges. Shippers are turning to 3PLs' technology expertise to meet service expectations in an ever-changing marketplace.
As shippers strive to succeed in a changing, competitive world, many rely on their third-party logistics (3PL) providers and the technical solutions they offer. Nearly three-quarters (73%) of shippers responding to the Inbound Logistics report state they purchase logistics technology solutions such as TMS and WMS from their third-party logistics providers.
Along with boosting the technology they deploy with their shipping clients, 3PLs are increasing the levels of automation within their own facilities, says Cal Petty, vice president, supply chain consulting services, with Tompkins Solutions, a subsidiary of Tompkins International.