Digital Strategy and Operations


The Digitalization of a business refers to the strategy, planning, and execution of the right digital initiatives that align with, and enable, the business strategies of the enterprise. Digital is a broad topic, composed of numerous new technologies, new business processes, new business models, and customer experiences. In short, it is a new way of doing business, both externally with customers and internally, including with trading partners.

Companies of all types are facing challenges that are unprecedented, in terms of digital disruptions, competitive innovations, and customer-centric advances. Supply chains are not excluded from these disruptions – in fact, smart digitalization of supply chains can be the foundation for responding to (or getting out in front of) these threats. Amazon is the perfect example: its supply chains are fast, efficient, high performance, and customer-centric.

Digitalization of supply chains is not only a defensive measure against disruptors; it is also an offensive strategy for profitable growth. It can yield substantial internal efficiencies; provide much higher agility and flexibility; and radically transform the operational performance of a company for measurable value creation.

We at Tompkins International have developed a Service Line that leads and facilitates a company’s strategy, planning, and execution into the Digital Age.

It can take companies at any level of digitalization as far forward as their business strategy envisions, for example:

  • Level One: The company is just beginning to digitize, and is uncertain how
  • Level Two: The company is already digital to a limited extent, and is unsure or unclear what to do next
  • Level Three: The company is digital to a substantial extent, but uncertain how to expand to contribute the most to profitable growth or value creation.

Our methodology includes three major work Steps, as follows:

  • Current State Assessment: Assess and position
    –situation and change readiness
  • Future State Design: Address gaps, formulate vision, and reach
    consensus on future state
    –design vision and define initiatives
  • Roadmap and Change Management: Determine and execute roadmap
    –Do Now, Do Next, and Do Later
    –execute change management process

The future state design Step is highly important, as it needs to define and evaluate numerous components of Digital Operations – of which there are over 12 for the 6 Mega Processes of Supply Chains: PLAN, BUY, MAKE, MOVE, DISTRIBUTE, and SELL. These components include new technologies, such as the Internet of Things (IoT), as well as more mature methods for supply chain visibility and trading partner synchronization.

Our Value Proposition for engaging Tompkins in your Digital Strategy, Planning, and Execution includes our:

  • deep and broad knowledge of supply chains in all industries
  • experience in leading client companies to profitable growth
  • highly recognized thought leadership in e-Commerce
  • independence and objectivity in technologies
  • unique methodologies for operations strategies
  • proven methods for organizational development and change management
  • AND…
  • active involvement in digitizing our own Firm.

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My Top 3 Supply Chain Predictions for 2017

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White Paper

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The Healthcare Supply Chain in Simple Terms

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Pharmaceutical Distribution Shuffle

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Five Customer Rules for 3PLs To Follow

The five rules for selecting and transitioning a new customer into your 3PL

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