1. Rate your material handling system's productivity (choose one from menu below):

Greater than 30 order lines or 250 cases shipped per labor hour Greater than 17 order lines or 160 cases shipped per labor hour Greater than 9 order lines or 70 cases shipped per labor hour Don't know

2. Rate your operation's inventory accuracy:

Greater than 99.995 percent Greater than 99.925 percent Greater than 99.1 percent Don't know

3. Rate your operation's shipping accuracy:

Greater than 99.995 percent Greater than 99.95 percent Greater than 99.6 percent Don't know

4. While operating at optimal productivity, what percent of your material handling system's design capacity are you capable of reaching?

Greater than 100 percent Greater than 90 percent Less than 90 percent Don't know

5. What is your material handling system's availability (uptime)?

Greater than 99 percent Greater than 97 percent Less than 97 percent Don't know

6. What are your average material handling system scanner read rates?

Greater than 99 percent Greater than 97 percent Less than 97 percent Don't know

7. What is your average sorter recirculation or jackpot rate?

Less than 1 percent Less than 5 percent Less than 10 percent Don't know

8. Rate the performance of your material handling transport equipment:

Excellent - product flows smoothly and efficiently throughout the operation
Satisfactory - occasional bottlenecks or unbalanced flow create minor inefficiencies in operations and/or product damage
Poor - bottlenecks and/or unbalanced flow regularly creates major inefficiencies in our operation and/or unacceptable levels of product damage
Don't know

9. Rate the reliability of your material handling equipment:

Excellent - rarely if ever does system experience downtime that interferes with operations
Satisfactory - occasional downtime causes minor interference with operations
Poor - regular or prolonged downtime causes major interference with operations
Don't know

10. Rate the performance of your management/control systems (WMS and/or WCS):

Excellent - control systems allow for effective planning and efficient management of all warehouse operations
Satisfactory - minor manual workarounds are required to plan and/or manage different aspects of warehouse operations
Poor - labor intensive workarounds are required to adequately plan and/or manage warehouse operations
Don't know

11. Rate the reliability of your management/control systems (WMS and/or WCS):

Excellent - rarely if ever does system experience downtime or data loss that cause productivity or accuracy problems
Satisfactory - occasional downtime or data loss causes minor impacts on productivity and accuracy
Poor - regular or prolonged downtime or serious data loss causes major impacts on productivity and/or accuracy
Don't know

12. Rate the maintainability of your management/control systems (WMS and/or WCS):

Excellent - all system components can be maintained by internal resources or skill sets readily available in the marketplace
Satisfactory - some non-mission critical system components cannot be maintained by internal resources or skill sets readily available in the marketplace
Poor - mission critical system components cannot be maintained by internal resources or skill sets readily available in the marketplace
We don't currently track the maintainability of our system components

13. Rate your material handling system for ease of operation:

Excellent - all the information necessary to optimize our material handling system performance is available and displayed real time in a user-friendly format at key management/supervisory locations throughout our operation
Satisfactory - the information necessary to optimize material handling system performance is available real time, but must be pulled from different platforms and applications by "super users" to be of value to management and supervisors
Poor - there are significant gaps in real time information necessary to optimize our material handling system performance
We're not sure what information is available through our controls and information systems that might help us optimize our material handling system performance

Now that you have had the opportunity to spend a few minutes evaluating your material handling system's ability to support operations, what is the most significant system challenge you deal with on a daily basis?

In order for us to more specifically analyze your results, please provide the following additional information concerning your system:

Do you have a warehouse management system?

Yes No

If yes, is it "off-the-shelf" or developed internally?

Off the Shelf Developed Internally

If off-the-shelf, which one?

Check which components your material handling system includes:

Transport conveyors
Pick engines
Carousels
Pick-to-light
Put-to-light
Shipping sorter
AS/RS
AGV

Do you have an integrated control system for your material handling system?

Yes No

Corporate Management Distribution Executive Financial Management Information Systems Logistics Manufacturing

Your job title:

Company name:

Please indicate your company's annual revenue.

Less than $50m $51m - $100m $101m - $250m $251m - $500m More than $500m

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First Name:

Last Name:

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City: State: Zip:

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