Returns Management (RMA)
It is very important to link returns management processes with overall financial processes in order to understand the impact of one over the other. We help you design and implement processes, which will enable you to quickly and effectively manage returns and repairs.
This results in superior customer experience and protects profitability. We also help you select tools for process executions to achieve desired results. Learn more about the service supply chain by reading the article Returns, Refunds, and Recalls: Reliable Reverse Logistics. |
Tompkins' Service Supply Chain strategic framework includes:
Resources
Article: Service Supply Chain Management for Increased Shareholder Value
Article: Returns, Refunds, and Recalls: Reliable Reverse Logistics
Post on the Go!Go!Go! Blog: Pause: Services Supply Chain Is Not the Same as Rewind
Article: Best Practices for Returns Processing from MultiChannel Merchant
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