Service Logistics

Tompkins Associates recognizes that service logistics requirements are not only different from forward logistics, but are also unique by industry, products and customers.

We also recognize that “one size fits all” solutions never apply in the diverse service supply chain world.

While keeping industry best practices in mind, we design solutions, which are customized to fit your current and future needs.

Service logistics strategies include a review of the following functional areas:

• Transportation / Warehousing of Returned Items
• Returns Management
• Replacement Management
• Field Service

Or learn more by reading these articles:

Returns, Refunds, and Recalls: Reliable Reverse Logistics.

Service / Reverse Supply Chain: A Growing Challenge that Presents New Opportunities

Tompkins' Service Supply Chain strategic framework includes:

• Service Parts Management
• Service Logistics
• Other Service Supply Chain Functions
• Sustainability
• Frequently Asked Questions about the Service Supply Chain

Resources

Reverse Logistics Is Not the Reverse of Logistics: See how this has been interpreted many different ways within the industry in this Material Handling & Logistics article.

Article: Service / Reverse Supply Chain: A Growing Challenge that Presents New Opportunities

Article: From Supply Chain Brain: The Right Service Provider Mirrors Your Sustainability Efforts

Article: Returns, Refunds, and Recalls: Reliable Reverse Logistics

Post on the Go!Go!Go! Blog: Service Supply Chain: A Golden Opportunity to Cut Costs and Make Your Customers Happier

Post on the Go!Go!Go! Blog: Pause: Services Supply Chain Is Not the Same as Rewind

Post on the Go!Go!Go! Blog: The Reverse Logistics Conference in Las Vegas

Article: Best Practices for Returns Processing from MultiChannel Merchant

See a printable description of the scope of Service Supply Chain consulting services from Tompkins Associates (PDF).