Customer Service
(Help Desk / Call Centers)
Call centers are the most important and frequent point of customer interaction. Every call provides companies with an opportunity to build and strengthen a company’s image.
We transform customer service organizations to provide the best customer experience. We help you establish and implement metrics that help you achieve best-in-class performance and help improve resource productivity.
Learn more by reading the article Returns, Refunds, and Recalls: Reliable Reverse Logistics. |
Tompkins' Service Supply Chain strategic framework includes:
Resources
Article: Returns, Refunds, and Recalls: Reliable Reverse Logistics
Post on the Go!Go!Go! Blog: Pause: Services Supply Chain Is Not the Same as Rewind
Article: Best Practices for Returns Processing from MultiChannel Merchant
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