Creating Supply Chain Excellence

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Plan Ahead for Human (or Computer) Error Crisis that Could Occur in Your Supply Chain

May 10, 2010

We’ve been talking a lot about the ups and downs of the economy lately. Who hasn’t?


And we all got a rush of adrenaline the other day as thestock market plummeted nearly 1,000 points, only to reemerge moments later toeveryone’s relief. With murmurs that the quick drop could have been caused bysimple human error, many of us are left wondering where the catch points are inthe system.


We all have stories (but probably not on this large of ascale) of a time when simple human error caused a company (or personal) crisis.When these types of events happen, they remind us that organizations need tothink about where Newton’sLaw does not apply: that is, the situations when a small action equals a monstrousreaction.


As of this writing, those investigating the brief stockmarket panic are focusing on atechnical error that may have caused a domino effect of computerized automaticselling. But whether it was the fault of human or computer system error, itlikely involves a mismatch of rules between the two.


In a recent blog post by DavidMeyers on the SupplyChain Information Technology Perspectives Blog – AnIdiot Proof System — or Maybe Just a 'Bubba' Proof One? – he discusses thenecessity of “idiot proofing” your supply chain systems to stave off these kindsof catastrophes. Check out David’s insight, and don’t be caught off-guard by“Bubba.”


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Photo Credit Katrina Tuliao


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