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Despite gains in overall satisfaction levels, we continue to hear Logistics Service Providers (LSPs) express frustration in their efforts to develop more strategic relationships with their clients. On the shipper side, gaps still exist in perceptions of whether or not LSPs are achieving advances in innovation year-over-year. At the same time, shippers often hold the relationship at arm's length. In order to drive innovation, LSPs must go beyond contractual Key Performance Indicators (KPIs) to deliver greater value. This can be accomplished by gaining a greater understanding of the supply chain -- and relationships -- upstream and downstream. The Tompkins Supply Chain Consortium for LSPs closes the communication gap between LSPs and shippers by providing insights on innovative ways for service providers to improve logistics effectiveness. Participating in benchmarking and adapting best practices is a great way for LSPs to get ahead of the pack and to set new standards of performance.
To learn more about the closing the LSP performance gap, please fill out and submit this form to register to view the webinar.
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