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Tompkins and
ReturnBuy.Com Develop Complete Returns Solution
Unique
solution captures the maximum value from the reality of returns
Raleigh,
NC, October 13, 2000—Tompkins Associates, the leading
Total Operations consulting firm, recently designed and developed
the complete returns solution for ReturnBuy.com, the first
fully integrated, end-to-end returns processing service provider.
Utilizing Tompkins' e-fillSM fulfillment solution, Tompkins
and ReturnBuy.com have worked together to develop the most
efficient and flexible returns solution, capable of handling
both individual returns direct from customers and bulk palletized
returns from retail and business customers.
"The
sucessful integration of custom and packaged software systems
with both material handling equipment and labor has exceeded
all expectations," says Brian Hudock, Managing Principal,
Tompkins Associates. "This is a complete solution that truly
has the consumer and the retailer in mind."
The ReturnBuy
solution marries high technology with high touch. ReturnBuy
accepts the product return from the consumer, determines the
product's condition and then resells it through various channels.
Consumers benefit with faster processing of credits, refunds
and exchanges. Furthermore, consumers have the opportunity
to receive "almost new" products at great prices through the
resale channels. Retailers benefit from huge cost savings
and satisfied, more loyal customers.
ReturnBuy
offers retailers the first effective, complete and scaleable
solution for capturing the maximum value from the reality
of returns. ReturnBuy's solution helps retailers focus on
their primary objectives-customer service and increased sales-consumers
benefit with faster processing of credits, refunds and exchanges.
"Our
returns solution frees consumers from major headaches and
will save retailers from the billions of dollars they spend
every year on returns," says Lawrence A. Snapp, ReturnBuy.com
Co-founder and CEO. "With our solution everybody wins."
Tompkins
Associates has worked with ReturnBuy.com from concept to design
of their full returns processing center operations, including
complete infrastructure design, facility design, material
handling equipment selection, WMS integration and training.
Tompkins' e-fillSM solution utilizes top tier vendors
to dramatically shorten the design to start-up time, and focuses
on both the return process and efficient redistribution and
disposal of returned products.
"Product
returns is a market that has been overlooked, " says Jeffrey
Rogers, ReturnBuy.com Co-founder and CFO, "and experts see
returns processing and reselling as over a $100 billion annual
market."
Tompkins
Associates and Returnbuy.com have chosen leading business-to-business
collaborative commerce solutions provider Logility and its
Logility Voyager Solutions™ WarehousePROŽ for its warehouse
management system (WMS) as part of the e-fillSM
solution. Logility's best-of-breed WMS is designed with industry
best-practices workflow technology, providing unprecedented
flexibility, configurability and the industry's fastest implementations.
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