Tompkins and ReturnBuy.Com Develop Complete Returns Solution

Unique solution captures the maximum value from the reality of returns

Raleigh, NC, October 13, 2000—Tompkins Associates, the leading Total Operations consulting firm, recently designed and developed the complete returns solution for ReturnBuy.com, the first fully integrated, end-to-end returns processing service provider. Utilizing Tompkins' e-fillSM fulfillment solution, Tompkins and ReturnBuy.com have worked together to develop the most efficient and flexible returns solution, capable of handling both individual returns direct from customers and bulk palletized returns from retail and business customers.

"The sucessful integration of custom and packaged software systems with both material handling equipment and labor has exceeded all expectations," says Brian Hudock, Managing Principal, Tompkins Associates. "This is a complete solution that truly has the consumer and the retailer in mind."

The ReturnBuy solution marries high technology with high touch. ReturnBuy accepts the product return from the consumer, determines the product's condition and then resells it through various channels. Consumers benefit with faster processing of credits, refunds and exchanges. Furthermore, consumers have the opportunity to receive "almost new" products at great prices through the resale channels. Retailers benefit from huge cost savings and satisfied, more loyal customers.

ReturnBuy offers retailers the first effective, complete and scaleable solution for capturing the maximum value from the reality of returns. ReturnBuy's solution helps retailers focus on their primary objectives-customer service and increased sales-consumers benefit with faster processing of credits, refunds and exchanges.

"Our returns solution frees consumers from major headaches and will save retailers from the billions of dollars they spend every year on returns," says Lawrence A. Snapp, ReturnBuy.com Co-founder and CEO. "With our solution everybody wins."

Tompkins Associates has worked with ReturnBuy.com from concept to design of their full returns processing center operations, including complete infrastructure design, facility design, material handling equipment selection, WMS integration and training. Tompkins' e-fill^SM solution utilizes top tier vendors to dramatically shorten the design to start-up time, and focuses on both the return process and efficient redistribution and disposal of returned products.

"Product returns is a market that has been overlooked, " says Jeffrey Rogers, ReturnBuy.com Co-founder and CFO, "and experts see returns processing and reselling as over a $100 billion annual market."

Tompkins Associates and Returnbuy.com have chosen leading business-to-business collaborative commerce solutions provider Logility and its Logility Voyager Solutions™ WarehousePRO® for its warehouse management system (WMS) as part of the e-fill^SM solution. Logility's best-of-breed WMS is designed with industry best-practices workflow technology, providing unprecedented flexibility, configurability and the industry's fastest implementations.

Media Contact:
E-mail Myra Schwartz or call 919-876-3667.

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