System Life Cycle Support

From Our Clients “The Emerging Technology Center in Orlando is something special and is just one more confirmation that our decision to do business with Tompkins was a wise one. Your staff once again displayed the expertise and professionalism that we have learned to admire and respect. Thank you for giving us the opportunity to visit and gain a comfort level that we selected the best WMS provider/integrator on the planet!” —Arnold Lawing Senior Vice President of Operations, TEVA Pharmaceuticals USA

Tompkins International Support Center provides the most advanced, comprehensive and convenient post-installation assistance available for material handling systems.

The Support Center allows you to:

• Lower your total cost of ownership
• Reduce operational downtime
• Standardize around-the-clock support
• Develop well-trained employees
• Maximize communication

Our Support Center technicians have extensive integration and installation experience. And because they are located in the Emerging Technology Center, they have access to the same or similar equipment as in your operation. This allows our technicians to have hands-on access to equipment, enabling more rapid and accurate problem diagnosis and resolution.

The Support Center used state-of-the-art, browser-based software to track your calls and support issues. You can access the Support Center’s tracking software using your PC’s browser or by calling the Support Center, 24/7, to receive immediate help with a troubleshooting issue. You can also request:

• Spare parts or documentation
• Configuration management support
• Outsourced engineering or maintenance resources to assist your maintenance or operations departments
• Maintenance consulting support

 
 
Contact the Tompkins International Support Center