Tech
Sheet
From
Our Clients
"The
Emerging Technology Center in Orlando is something special and is just one more confirmation
that our decision to do business with Tompkins was a wise
one. Your staff once again displayed the expertise and professionalism
that we have learned to admire and respect. Thank you for
giving us the opportunity to visit and gain a comfort level
that we selected the best WMS provider/integrator on the planet!"
—Arnold
Lawing
Senior Vice President of Operations
TEVA Pharmaceuticals USA |
Tompkins
Associates Support Center provides the most advanced, comprehensive
and convenient post-installation assistance available for
material handling systems.
The Support Center allows you to:
- Lower
your total cost of ownership
- Reduce
operational downtime
- Standardize
around-the-clock support
- Develop
well-trained employees
- Maximize
communication
Our Support
Center technicians have extensive integration and installation
experience. And because they are located in the Emerging Technology Center, they have access to the same or similar equipment
as in your operation. This allows our technicians to have
hands-on access to equipment, enabling more rapid and accurate
problem diagnosis and resolution.
The Support
Center used state-of-the-art, browser-based software to track
your calls and support issues. You can access the Support
Center's tracking software using your PC's browser or by calling
the Support Center, 24/7, to receive immediate
help with a troubleshooting issue. You can also request:
- Spare
parts or documentation
- Configuration
management support
- Outsourced
engineering or maintenance resources to assist your maintenance
or operations departments
- Maintenance
consulting support
Learn More About Tompkins
International
To learn more,
simply complete our Information
Request Form.
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