Chapter Quotes
All unattributed quotes are from the chapter text

Chapter One
"What you have been today isn't good enough for tomorrow."
-- Susan P. Peters, Vice President for Executive Development, G.E.

Chapter Two
"Leadership and learning are indispensable to each other."
-- John F. Kennedy

Chapter Three
"Exciting things can happen during a crisis and you can improve your business by taking the lessons learned and making adjustments to the way your business operates."

Chapter Four
Napoleon said, "A leader is a dealer in hope." Constituents want their leaders to be forward-looking and focused on a positive future for their team members.

Chapter Five
"A revolution is more than simply reorganizing existing fortresses. Instead, revolutions are grassroots efforts that come from within that transform the culture where the fortresses reside."

Chapter Six
"There are a number of companies that have become casualties of poor outsourcing campaigns. The good news is that this doesn't have to happen."

Chapter Seven
"Ultimately, outsourcing is about people. More often than not, outsourcing initiatives with high success rates involve two companies whose cultures mesh."

Chapter Eight
"Be prepared to deal with the FUD factor: Fear -- Uncertainty -- Doubt. People are afraid of the unknown, and it is human nature to resist change."

Chapter Nine
"What makes a happy family? The main thing is the ability to disagree while still trusting each other."

Chapter Ten
"Complex, global supply chains open all the companies in the chain to greater vulnerability, often in ways that are not immediately obvious."

Chapter Eleven
"In these days of lean supply chains and globalization that create greater distances between facilities and supply chain partners while making next-door neighbors of us all, you cannot be resilient without a plan."

Chapter Twelve
"To boldly go where no one has gone before."
-- "Star Trek"

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