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The Key to Happier Customers: A Great Service Supply Chain
 With improved Service Supply Chain practices, companies can reduce costs and improve customer satisfaction. Service Supply Chain considerations drive product design, manufacturing strategies, packaging decisions, and sourcing strategies, all the way to final disposition and recycling options. View the latest resources available at Tompkins' Service Supply Chain website, including:
Voice-Enabling Your SAP Warehouse
Accuracy, productivity, visibility, and control of core warehousing functions -- these are the benefits that voice technology has to offer. A recent white paper by voice expert Tom Singer evaluates voice against other technologies and helps readers build a business case for implementing the growing technology in their warehouses. Read the press release and download the white paper.
 
 Greener Roots Take Hold in Site Selection & Design
A recent report on Facility Sustainability by Tompkins Supply Chain Consortium found that companies are beginning to look more closely at how their operations impact the environment. Read more about the findings in this press release.
Benchmarking & Best Practices Groups:
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The Supply Chain Consortium provides reports and facilitates member discussions on the latest trends, hot topics, surveys, news, and resources in supply chain benchmarking and best practices. Join your peers now in these groups:
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 Tompkins Senior VP Honored as Thought Leader
Valerie Bonebrake has been named one of the top "Provider Pros to Know" by Supply & Demand Chain Executive Magazine. Her keys to success include clearly understanding clients' goals, identifying tools and alliances, closing gaps in knowledge and expertise, and following through with strategic leadership. Congratulations to Valerie! Read more about this honor.
Tompkins Assists Swan Logistics with Store-Ready Delivery
 Store-ready delivery is gaining traction in the distribution and logistics world, and Swan Logistics is at the forefront in procuring and transporting products from Asia. Swan Logistics and Hercules Logistics & Forwarding recently announced a joint venture to provide breakthroughs in store-ready delivery and distribution. To ensure success, Tompkins Associates worked with Swan to identify top market segments, plan the operation, develop internal business processes and recruit personnel. See the release for more details.
What is the Supply Chain Outlook for 2010 in Asia?
In this article, Logistics Insight Asia takes a look back on 2009 and asks top supply chain experts, including Tompkins Associates CEO Jim Tompkins, for their outlooks on 2010.
 Logistics Snapshot: Cosmetics and Skin Care
Supply chain is a critical element for companies in the cosmetics and skin care industry. This feature story by Inbound Logistics discusses the importance of fulfillment, packaging, SKUs, and quality and sustainability for companies like Burt's Bees and L'Oreal.
 2010 Supply Chain Management Resource Guide and Executive Yearbook
SupplyChainBrain's 2010 Supply Chain Management Resource Guide and Executive Yearbook provides analyst insights for 33 supply chain sectors. Learn more about what the upcoming year may hold for your sector.
China and Foreign Investment - Where Has the Love Gone?
Is China seeing foreign investment value as "ho hum"? With its incredible rate of growth, what can foreigners do for China that China can't already do for itself? Kent Kedl looks at possible answers to these questions in this post from the China Business Blog and Podcast.
 China Australia Business Congress 2010
The 2nd Annual China Australia Business Congress 2010 (PDF) focuses on facilitating business partnerships, cooperation and investment between business leaders, and entrepreneurs and investors from Australia and China. Kent Kedl, Vice President & General Manager, Technomic Asia, will present on the topic of healthcare in China and how China has the massive and overwhelming task of building from scratch a world-class healthcare system for over 1 billion people.
The Biggest Little Tradeshow in the World
 The 22nd National Association of Trailer Manufacturers' tradeshow and convention takes place March 4-5 in Reno, NV. This event for manufacturers and suppliers of light- and medium-duty trailers presents an opportunity for suppliers to showcase products and services, strengthen business relations and make new contacts. Kevin Hume, Principal, Tompkins Associates, will lead two workshops on Supply Chain Leadership.
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